About Our Business

SACAY INFINITE Pvt Ltd is an India-based business providing automobile parts to customers in the United States. Our products may be sourced from independent suppliers, vendors, recyclers, dismantlers, distributors, or other automotive-part suppliers located in the United States.

For applicable orders, the product may be shipped directly from a US-based supplier or fulfillment location to the US customer. The physical product may therefore remain within the United States throughout the transaction and may not be shipped from India.

Used Auto Parts

Unless expressly stated otherwise in the product description or invoice, our automobile parts may be used, pre-owned, salvaged, recycled, refurbished, or otherwise previously installed. Because used automobile parts can vary in condition, appearance, mileage, wear, and manufacturing date, photographs and descriptions should be reviewed carefully before purchase. Minor cosmetic marks, scratches, surface wear, discoloration, or other characteristics consistent with a used part do not necessarily constitute a defect.

Product Compatibility

The customer is responsible for confirming that the part is compatible with the intended vehicle. Where applicable, customers should provide accurate vehicle year, make, model, trim, engine, transmission, VIN, OEM/part number, and any other information requested by us. Providing incorrect or incomplete vehicle information may result in the wrong part being supplied. We may assist customers in identifying a suitable part, but final compatibility should be confirmed before payment.

Product Availability

All products are subject to availability. A part may become unavailable because of prior sale, inventory changes, supplier error, damage, or other circumstances beyond our reasonable control. If an item becomes unavailable after payment has been received, we may offer an alternative part, replacement, or refund in accordance with our Refund Policy.

Pricing & Orders

Prices are quoted in the currency stated on the invoice or payment request. An order is considered confirmed only after: (1) The customer has accepted the applicable quotation or invoice; (2) The required payment has been successfully received; and (3) We have confirmed the order. Payments may be processed through third-party payment providers, including payment gateways and payment links.

Shipping & Delivery

Orders are generally fulfilled by US-based suppliers or fulfillment partners and delivered to the shipping address provided by the customer. Shipping timelines are estimates and may be affected by carrier delays, weather, holidays, or supplier processing. A delivery is considered completed when the carrier records the shipment as delivered.

Returns & Limitation of Liability

Returns are strictly subject to our Refund & Cancellation Policy. To the maximum extent permitted by applicable law, our liability relating to a product or transaction will be limited to the amount actually paid by the customer for the affected product. We are not responsible for indirect, incidental, consequential, special, or business losses resulting from the purchase or installation of an automobile part.

Contact Information

Information We Collect

Depending on your interaction with us, we may collect personal information including your full name, email address, telephone number, billing address, shipping address, payment-related information, and customer communications. For automobile-part orders, we also collect vehicle information such as year, make, model, trim, engine information, VIN, and OEM part numbers.

How We Use Information

We use customer information to process orders, generate invoices, coordinate shipping, confirm vehicle and part compatibility, communicate with customers, process refunds and returns, prevent fraud, resolve payment disputes, and comply with legal requirements.

Sharing Information

We may share information with trusted third parties when necessary to complete a transaction, including payment processors, US-based suppliers, auto-parts vendors, shipping and logistics providers, and legal authorities where legally required. We do not sell customer personal information as a commercial data product.

Data Security & Retention

We use reasonable administrative, technical, and organizational measures to protect personal information. We retain information for as long as reasonably necessary to complete transactions, maintain business records, resolve disputes, and comply with legal obligations.

Privacy Inquiries & Contact

Shipping Origin & Fulfillment

Orders are fulfilled by suppliers or fulfillment partners located in the United States. The automobile part will be shipped directly from the US supplier or fulfillment location to the US customer. The product therefore remains within the United States throughout transit.

Delivery Locations & Timelines

We currently support delivery within the United States. Estimated processing and delivery times depend on part availability, supplier processing, and carrier transit. While we provide tracking numbers as soon as items ship, carrier delays or weather conditions may occasionally impact delivery estimates.

Damaged or Incorrect Shipments

Customers should inspect packages promptly upon delivery. If a package or product appears damaged, customers must take photographs of the outer packaging, shipping label, and damaged product, and notify us immediately before attempting installation.

Contact Shipping Support